Step 4 — Verify the information

All forms are in — the client is at Pending verification. Now it’s the account manager’s turn: checking that everything supplied is complete, correct and credible. This happens inside a review.

Start the review

1. Open the client and go to the Reviews tab.

2. Press Start new review.

3. Choose the Reason — for a new client this is Onboarding.

4. Under Parties, select everyone who should be verified in this review — typically all parties of the client.

5. Press Start new review.

The review opens with status In progress, the client’s status changes to In review, and each selected party gets its own verification check. If a party is missing, use Add parties to review at any time while the review is in progress.

One review at a time

A client can only have one open review. If a review is already in progress, finish or delete it before starting a new one. (For repeat reviews you can copy document states, partial conclusions and comments from the previous review, so you never start from scratch.)

Starting the onboarding review is always a manual action. Only periodic reviews and portal change reviews are opened automatically by the system — see Review & decision.

Verify each party

Open a check from the review to start verifying that party. A check walks you through the party’s complete file, tab by tab — the same sections they filled in on their form. On each tab you:

1. Read the information the party supplied.

2. Verify the documents: open each document and mark it as Account manager accepted or Account manager declined. If you decline a document, contact the party for a better version and mark it again later.

3. Write a partial conclusion and choose a risk classification (Low, Medium, High or Unacceptable) for that tab.

4. Move on with Next.

A tab warns you if documents are still unverified or if a partial conclusion or risk classification is missing.

When every tab is done, press Complete verification. The check’s status changes from Pending account manager to Pending compliance, and the party’s status shows In review – Account manager → In review – Compliance accordingly.

Assess the risks

Besides the per-party checks, the review itself contains the risk assessment of the client as a whole. Work through the review’s sections:

• Activities — what the client actually does: games, software, websites, target countries and languages.
• Purpose of relationship — why the company is set up where it is, what services you provide, and how the client found you.
• Client risks — complex structures, high-net-worth individuals, separation of funds.
• Geographical risks — activity in forbidden or high-risk countries.
• Industry risks — cash-intensive business, crypto, PSP activity and similar factors.
• Transaction profile — expected transaction counts, volumes, and source and destination of funds.
• Screenings + results — the outcomes of the sanction and PEP screenings (Step 5).
• Tax status and, where applicable, Enhanced due diligence.

Each section gets its own partial conclusion and risk classification, plus any supporting documents. Finally, set the overall Initial and Final risk classification for the client.

Hand over to compliance

Once all checks are completed and the review information is filled in, press Request compliance review. The review’s status changes to Pending compliance and the compliance team is notified by email.

If the request is not accepted, the review shows the reason: usually a party that has not been fully verified yet, or missing review information.

Continue with Step 5 — Screening.