Managing documents

Every document in the client file comes together on the client’s Documents tab: what each party supplied through their form, what your team uploaded, and the reports the dashboard generated. The same list shows at a glance what is still missing.

How the tab is organized

Documents are grouped in three sections:

• Internal client documents: company-level documents your team keeps on file. These are never shown in the client portal (see below).
• Parties: one collapsible section per person or company in the structure.
• Affiliated: a section per affiliated party.

Within a party, documents are split into Required documents and Optional documents. Which documents are required follows from the party’s type and role, matching the submission form: a natural person needs a certified passport copy, a utility bill, reference letters and so on; a legal entity needs the Chamber of Commerce extract, the deed of incorporation and the shareholders and directors registers. For affiliated parties everything is optional.

Each document row carries a green check when at least one file has been uploaded, and a red indicator when the document is still missing. A document can hold multiple files; every file shows its upload date, and View opens a preview.

Linked parties

For a globally linked party the documents reside at the original client. The section shows a warning instead of a document list; use Open original source to jump to the source client’s Documents tab.

Uploading and removing files

Adding a file is a single step: press the add button next to the document and choose the file. Allowed file types are .pdf, .png and .jpg. To replace a file, upload the new version and delete the old one; deleting always asks for confirmation. Uploading and deleting require the permission to update clients.

The Documents tab only tracks whether documents are present. Judging their content (accepted or declined, by the account manager and again by compliance) happens in the review checks; see Step 4: Verify the information.

Internal client documents

The Internal client documents section holds the company-level paperwork that does not belong to one person: the management (service) agreement, the declaration of good standing, financial statements and shareholders meeting minutes, tax filings, the CAMS document and the screenshot of the client’s goAML registration. All of these are optional, and none of them are visible to the client.

Screening reports

The Stracket report of every screened person or company is added to the party’s documents automatically; see Step 5: Screening. The report of the client company itself (the main entity) is found on the Information tab, in the Stracket screening section.

What the portal shows

The portal’s Documents page shows the uploaded documents read-only: a portal party can view and download files, but not upload or delete them. The internal client documents are left out entirely. New documents reach the file through the submission form, during onboarding or later via an update through the portal.