Finding your way around

After signing in you land on the platform overview. Most users work within a single platform; if you have access to more than one, pick the one you want to work in.

The client list

Inside a platform you arrive at Clients. Each row is one client, with the columns:

Column	What it shows
Type	Whether the client is a natural person or a legal entity.
Company name / point of contact	The client company, or the name of the point of contact if no company exists yet.
Role	The role of the point of contact (point of contact, UBO or director).
Client status	Where the client is in the onboarding journey. See Statuses explained.
Status per party	A colored indicator per connected person or company, so you can see at a glance who still has work outstanding.
Assigned to	The account manager responsible for this client.
Date	When the client was created.

Above the list you can filter by client status, party status and team member, and use Create new client to start a new onboarding — more on that in Step 1 — Create the client.

The client page

Click a client to open its page. Along the top are the tabs you use during onboarding:

• Information — the main tab: all connected parties with their statuses, the client’s details, screening actions and exports.
• UBO — the ownership structure (organization chart) of the client: who owns and controls what, with percentages.
• Chats — internal chat about this client with your colleagues. You’ll get an email if you miss a message or are @mentioned.
• Contact client — send emails to the client directly from the dashboard, and see the full mail history including the client’s replies.
• Documents — all documents connected to the client, including internal client documents.
• Internal notes / Audit trail — internal notes for your team, and the full history of everything that happened on this client. Every status change, screening and email is recorded here automatically.
• Reviews — the compliance reviews of this client. This is where verification and the final decision happen. See Step 4 and onwards.
• CGA license — the client’s license documents, seals and CGA conditions. See Managing the license.

Note

Which tabs and buttons you see depends on your team role and your platform’s settings. If a tab described in this manual is missing, you may not have permission to use it.

Other places in your platform

• Parties — a platform-wide register of every person and company across all your clients. Useful when the same person appears in multiple structures.
• Users — your team members and their roles (visible to managers).

Your profile

From your profile menu you can update your profile settings (name, email address, phone number), your email signature (used in emails you send to clients) and your password. This is also where you find your verified devices.