How onboarding works

Onboarding a client means building a fully documented, screened and approved (or rejected) client file. In BECCO E-gaming that process consists of six steps:

1. Create the client — register the new client and decide who fills in the submission form: you, or the client themselves via an email invitation.
2. The submission form — the client answers a guided questionnaire about themselves and their company, and uploads the required documents.
3. Shareholders & other parties — everyone with a significant role in the structure (UBOs, shareholders, directors) receives their own form to complete.
4. Verify the information — you start a review and check every party’s information and documents.
5. Screening — the people and companies involved are screened against sanction lists and PEP registers.
6. Review & decision — compliance assesses the risks, and management gives the final approval.

flowchart LR
    A["1. Create<br>the client"] --> B["2. Submission<br>form"]
    B --> C["3. Shareholders<br>& parties"]
    C --> D["4. Verify the<br>information"]
    D --> E["5. Screening"]
    E --> F["6. Review<br>& decision"]

The client status shows where you are

The client status is updated automatically as the work progresses. It is shown in the client list and on the client page:

Status	Meaning	Who acts
Initial	The client has been created, but nobody has started filling in a form yet.	The client (or you) — step 2
Pending information	One or more parties are busy filling in their forms.	The client and their parties — steps 2–3
Pending verification	All parties have completed and submitted their forms.	You — step 4
In review	A review is open: information is being verified and assessed.	You and compliance — steps 4–6
Pending approval	Compliance has finished; management needs to give the final sign-off.	Management — step 6
Accepted / Declined	The final decision has been made.	Nobody — the process is finished

Statuses update automatically

Statuses are recalculated every time something relevant happens: a form is submitted, a document is uploaded, a screening result arrives, a check is completed. You never set a client’s status by hand. The same applies to the status of each individual party.

Who does what

A typical onboarding involves three roles on your side (see Team roles):

• The account manager creates the client, guides them through the submission, verifies the information and prepares the review.
• The compliance officer verifies every party a second time, assesses the risks and writes the final conclusion.
• Management gives the final approval for new clients. This is a built-in four-eyes control: the person who approves is never the person who reviewed.

What happens automatically

While you work through the steps, the system takes care of a number of things:

• Emails — parties receive their invitations, and your team is notified when a client is ready for the next step. See Emails sent by the system.
• Audit trail — every action, status change and email is recorded on the client’s Audit trail tab.
• Ongoing monitoring — after a screening, every screened person and company is re-screened daily. New findings appear on the client without any action on your side.
• Periodic reviews — after onboarding, the system opens a new periodic review three months before the client’s next review date and notifies the account managers.

Continue with Step 1 — Create the client.