The client lifecycle

A client file remains in use after the onboarding decision: information can still change, screenings keep running, and reviews return on a schedule. This section covers everything after the decision.

The file stays editable

Acceptance does not freeze the client file. Your team can still edit information, add parties, upload documents and start new reviews. Parties with the right portal permission can update their own information — and every such change is automatically routed into a review.

Whenever a new review opens on an accepted client — automatically or by hand — the client’s status moves back to In review until that review is completed. The client list therefore always shows which accepted clients currently have something running.

Reviews after onboarding

Review	Started by	Management approval?
Periodic review	Automatically, three months before the next review date. See Periodic reviews.	No
Portal change	Automatically, when a party changes information via the portal. See Changes via the portal.	No
UBO change	Manually, when the ownership structure changes.	Yes — like onboarding
Director change	Manually, when directors change.	No
Other	Manually, for anything else — with a free-text reason.	No

All of these follow the same mechanics as the onboarding review: checks per party, verification by the account manager, then compliance. When creating a review you can copy the document states, partial conclusions and comments from the previous one, so repeat reviews start pre-filled.

Ongoing screening

Every screened person and company is monitored daily. New sanction or PEP hits appear on the client automatically, with the party moving to Pending report for assessment — also months or years after onboarding.

Archived dossiers

Each completed review archives a full snapshot of the client at that moment: the structure, the parties and their information. You can browse these snapshots as a timeline via the UBO tab’s history; each historical version renders as an organization chart with the differences highlighted. Combined with the generated review reports and the audit trail, this makes it possible to show exactly what the file looked like when a decision was made.